Our service department is on-site and all service is performed by a Bernina factory certified and trained technician.
However, we do service all makes and models of sewing and embroidery machines.
When you bring in your machine it will go in line to be serviced. There is NO appointment option available to drop off and wait for your machine. Please download the checklist below to ensure that you bring all the necessary items with you for your service. Missing items may delay in the completion of your machine service.
At check-in, please make sure to tell us of any problems that you may be having with your machine as well as any samples that would be helpful in diagnosing the issue.
Material Girls is not responsible for any designs you may have saved on your sewing machine. Please make sure you have a back up of your designs. We back up and restore as a courtesy to you, but we are not responsible if all designs do not restore properly.
SURGE PROTECTORS ARE A MUST FOR ALL COMPUTER MACHINES! We recommend protection of at least 1000 joules.
We do not recommend sewing over pins. You risk breaking a needle which could cause a burr on the hook. If you have a broken needle, be sure to find and remove all broken pieces.
Change your needle and oil the hook every 3-4 sewing hours. Do not use a dull or damaged needle.
If your needle gets jammed in your fabric, turn off your machine, and remove the needle from the needle bar. Do not use the hand wheel to pry the needle out. It may negatively affect the timing of your machine or damage the hook of your machine.
Do not use canned air to clean out the hook area of your machine. Lint flies up and may damage the computer boards.
Never use abrasives on the body of the machine or on the touch screen. Any type of mild cleaning agent, such as Formula 409, should be sprayed onto a cloth and then applied to the body of the machine. Never use acetone, mineral spirits, or harsh chemicals.